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Calling Plans

Bright House Networks' Business Phone provides up to 12 business lines per location. Two Calling Plans are available (1) Full Feature, and (2) Basic Service.

The Full-Featured Line includes a wide variety of calling features. Additionally, the Full-Featured Line also provides unlimited local and domestic (intrastate and interstate) long distance calling.

The Basic Service Line offers unlimited local calls within the customer’s local calling area. Local toll, long distance and International calls are charged a per-minute rate. The Basic Service Line is meant primarily for:

• Point Of Sale (POS)

• Fax lines, or

• Security lines or lines with primarily inbound services.

International long distance is charged on a per minute basis. Directory assistance and operator assistance calls (domestic and international)are charged on a per call basis. Hunt groups can be added to the Basic Service line for an additional fee.

Voice Mail is also an option with either line type.

Calling Plan features include:

Business-level Features

Bright House Networks Business Phone service comes with all the features you need for effective business communications.

Convenience:

• Call Forwarding - provides the ability to forward all calls to a specified telephone number
• Call Waiting - alerts the user to another incoming call with a special tone
• Caller ID and Call Waiting ID - displays the name and telephone number of the calling party, even when another call is in progress
• Repeat Dialing - allows you to have your last outbound call automatically redialed when your first attempt reaches a busy number by simply pressing *66
• Call Return - allows you to hear the number of the last incoming call by simply pressing *69
• Three Way Call Conferencing and Transfer - allows you to add a third party to a call (Three Way Conferencing), or to transfer the call to another phone (Three Way Call Transfer)
• Hunt Groups (also known as rollover numbers) - incoming calls can be routed to different extensions automatically, either sequentially or via uniform call distribution
• Business Voice Mail (optional feature) - retrieves and saves messages. Multiple Voice Mail Boxes available for multiple users
• Speed Dial - allows for 1-digit dialing to frequently dialed numbers
• Three-Way Call with Call Transfer - allows a user to add a third party to an existing two-party call. Call originator can hang up and the remaining two parties can continue the conversation
• Directory Assistance with Call Completion - provides access to 411 directory information and call completion by the operator (additional charges apply)
• Remote Call Forwarding (RCF) - allows incoming calls to be forwarded to another Bright House Networks local or long distance telephone number and provides a local identity for companies without requiring a physical presence in that area
• Distribution Lists - enables you to edit or hear an existing list and create a new list

Privacy:

• Caller ID Blocking/Unblocking - blocks/restores the delivery of the customer's name and number when a call is placed
• Anonymous Call Rejection - blocks unwanted calls from callers who restrict sending caller ID information

Security:

• Enhanced 911 - automatically provides business name, telephone number and address to 911 emergency dispatchers
• Additional Charges Blocking - blocks various call types that generate additional charges (e.g.,411)
• Block Inbound Calls - restricts inbound calls. Line will allow outbound calls only
• Block Outbound Calls - restricts outbound calls. Line will allow inbound calls only
• Inbound/Outbound Call Restriction Options - allows a customer to restrict certain types of inbound and/or outbound calls on a per-line basis (e.g., International and 900 calls)
• Operator Assistance - provides specialized assistance in placing calls or call interruption in case of emergency (additional charges apply)
• Account Codes - allows you to assign codes to charge calls to user projects, departments or other special accounts

Click here to contact your Business Solutions Account Executive for more information